Miracle Home Health of Wisconsin welcomes any and all patient grievance or complaint information. We strongly encourage you to bring the issue to us, and we would be glad to assess the situation. However, if we are unable to reach a mutual agreement, please see below.
If you have any concerns or complaints about the service that you receive from Miracle Home Health of Wisconsin, you may contact our accrediting organization, Accreditation Commission for Healthcare (ACHC).
Accreditation Commission for Healthcare
139 Weston Oaks Court
Cary, NC 27513
Toll Free (855) 937-2242
You may also contact Wisconsin's Home Care Hotline which receives complaints, questions, and/or comments about Wisconsin Home Care Agencies, as well as complaints regarding the implmentaion of afvance directive requirements.
Division of Quality Assurance
Bureau of Health Services
P.O. Box 2969
Madison, WI 53701-2969
24 hours/day, 7 days/week: 1-800-642-6552
Persons with Disabilities
According to the Americans with Disabilities Act (ADA), an individual with a disability is someone who has a physical or mental impairment which substantially limits one or more of the “major life activities”, such as caring for oneself, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning and working.
Miracle Home Health of Wisconsin shall make every effort to accommodate the needs of persons with disabilities in order to comply with Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973 and the Age Discrimination Act of 1975, as well as any other applicable laws, standards and regulations; to provide equal access for persons with disabilities to effective communication about care, treatment and/or services provided by Miracle Home Health of Wisconsin; to provide auxiliary aids and services to patients with disabilities without regard to race, color, national origin, disability or age; to ensure that a consistently high level of patient care services and/or treatments are provided to all patients serviced by Miracle Home Health of Wisconsin; to uphold patients’ rights to communicate in a manner and/or format that is understandable to them.
Miracle Home Health of Wisconsin does have processes in place to accommodate interpretation services for effective communication for differing languages, as well as for accommodating the needs of those who may need sign language interpretation for deaf, hard of hearing, or speech disabled persons.
Additionally, Miracle Home Health of Wisconsin subscribes to the State Relay System to help accommodate the needs of hearing impaired or speech disabled persons. Miracle Home Health of Wisconsin may be contacted through the State Relay System by dialing 711 or toll free in Wisconsin 1-800-947-3529, and providing to the State Relay System the telephone number for Miracle Home Health of Wisconsin (414) 797-2254.
All accommodations for identified disabilities will be addressed upon the initial assessment of the patient and on an ongoing basis. In a collaborative effort with the patient, reasonable accommodations will be incorporated into the plan of care and communicated within the agency and to associated health care staff.